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Refund Policy

Effective Date: 22.11.24

At Ownitoo, we provide a platform that connects buyers and sellers to facilitate transactions. This Refund Policy clarifies our position on refunds for transactions between users and fees for services offered by Ownitoo.

1. Buyer and Seller Responsibility

Ownitoo does not participate in transactions or guarantee refunds. All refund-related matters are the responsibility of the buyer and seller.

1.1. Refund Agreements

  • Buyers and sellers must agree on refund terms before completing a transaction.

  • Any disputes, including requests for refunds, must be resolved directly between the buyer and seller.

1.2. Dispute Resolution

  • Buyers should contact sellers promptly if there is an issue with an item (e.g., it is not as described).

  • Sellers are encouraged to address buyer concerns and resolve disputes in good faith.

1.3. Ownitoo’s Role

  • Ownitoo acts solely as a facilitator for listing and connecting buyers and sellers.

  • We are not responsible for enforcing refund agreements or mediating disputes unless required by Norwegian law.

2. Ownitoo Services and Fees

Our platform includes paid features and services, such as:

  1. Subscriptions: Enhanced platform features available for a recurring fee.

  2. Boost Services: Paid options to increase visibility for listings.

  3. Transaction Fees: Fees deducted from sales conducted on the platform.

3. No Refunds for Ownitoo Fees

Fees charged by Ownitoo for its services are non-refundable, including but not limited to:

  • Subscriptions: Fees remain non-refundable even if you cancel before the subscription period ends.

  • Boost Services: Payments for promotions or boosted listings are final.

  • Transaction Fees: We do not refund transaction fees, regardless of the outcome of the transaction between buyers and sellers.

Users agree to these terms when purchasing services on the Ownitoo platform.

4. Liability Disclaimer

Ownitoo is not liable for:

  • Refunds for disputes between buyers and sellers.

  • Financial losses or damages resulting from failed transactions.

  • Refunds for subscriptions, boosts, or transaction fees.

  • Shipping issues, including lost or damaged items.

Our role is limited to providing a platform for connecting users and offering optional paid services.

5. How to Resolve Issues

If a buyer requests a refund:

  1. The buyer must directly contact the seller and explain the issue.

  2. Both parties should work in good faith to resolve the matter.

  3. If legal action is required, users may seek assistance from Norwegian consumer protection authorities (e.g., Forbrukerrådet).

6. Contacting Support

For questions about Ownitoo fees or services, you can contact us at:
Email:app@ownitoo.com

7. Final Note

By using Ownitoo, you agree to this Refund Policy. It is your responsibility to carefully review transaction terms and service fees before engaging in transactions or purchasing additional services.

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